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Terms and Conditions

This page (together with any documents referred to on it) informs you of the printed.com terms and conditions (Terms) on which we supply our products.

Please read these Terms carefully and make sure that you understand them before ordering any products from our site.

By ordering any of our products you agree to these Terms. You should print a copy of these Terms for future reference.

About us

We, The Printed Group Limited, operate the website www.printed.com. Our company is registered in England under company number 02356130, and our registered office is at 2 Arcot Court, Nelson Road, Cramlington, Northumberland, NE23 1BB. Our VAT number is 621141690.

The relationship between you and us

By placing any order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.

After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. All orders are subject to acceptance by us, and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our order confirmation email.

Referral Scheme

By using our referral scheme, you agree to be bound by our Terms and Conditions.

Availability and delivery

Your order will be fulfilled by the delivery date set out in our order confirmation email. In exceptional circumstances or in the case of a bespoke order we may inform you of a new delivery date.

Risk and title

The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Prices and payments

The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error.

Unless stated otherwise, product prices exclude delivery costs, and product and delivery prices are exclusive of VAT. VAT is added (as applicable) during our checkout process based on the final value of your order including delivery. You are responsible for any other taxes applicable in the territory to which the products are sent. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay; unless you have already paid for the products in full before the change in VAT takes effect.

Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws. Payment for all orders must be by credit or debit card (unless we say otherwise). We accept payment with Visa, Visa Debit, Visa Electron, American Express, Mastercard, Maestro, and Paypal. Once you have submitted your order, your card will be debited automatically. Payment on account may be permitted for orders at our sole discretion. Please note that no changes to orders are possible once submitted by you.

Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which you have already been sent an order confirmation email (subject to any change in the prevailing law).

Our site contains a large number of products, and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavour to verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when invoicing the order. Our invoices will be issued at, or as soon as practicable following, dispatch by us. Where any form of credit facility has previously been agreed by us, all invoices are payable within 28 days of the invoice date, unless we determine otherwise.

If a product's correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product.

If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.

Specifications

We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.

In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:

· is accurate (where it states facts)

· is genuinely held (where it states opinions)

· complies with applicable law in the UK and any country from which it is submitted

· does not contain any material which is defamatory of any person

· does not contain any material which is obscene, hateful, or inflammatory

· does not promote sexually explicit material or violence

· does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age

· does not infringe any intellectual property rights of any other person

· and you will indemnify us and keep us indemnified against any breach by you of any of the above warranties.

We are a print ready company and will print from the artwork that is provided to us by you (the customer). It is the customers responsibility to ensure that all artwork is compliant with copy right laws and regulations (including any wording or imagery used). Printed.com cannot be held responsible for any breach of these laws/regulations.

All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the fullest extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.

Refunds, returns and reprints

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases, we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address theteam@printed.com, please make sure to include your job ID number in the subject line. In order to qualify for a full refund, you will need to email us within 3 days of order receipt. We may also require you to return your order and/or provide photographic evidence of the issue with your order.

It is not possible to cancel an order once you have received your order confirmation.

Our International shipments will be shipped using INCOterms DAP. You, the customer, are responsible for all customs charges and/or taxes levied on all international shipments, we will not accept any responsibility for any customs charges or taxes levied on any international shipments. Any shipments held in customs as a result of non-payment by you of any the customs charges and/or taxes due will be destroyed by the courier and no refund/reprint will be issued.

We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item to us.

If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Service team on 0800 840 1430 so we can process and reprint your order immediately.

If, when delivered, the printed product cannot be used because there is no packaging or the content are are unusable, please do not accept the material and mark the refusal on the document provided by the courier. You must then call our Customer Service team on 0800 840 1430 to inform us of the issue so we can proceed to reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 14 working days or more have passed since the item was due to be delivered.

Vouchers and Promotions

· Promotion codes are only valid for orders placed on our website, Printed.com.

· Promotion codes are only valid on orders that qualify during the promotional period and cannot be applied to orders placed outside of the relevant promotion period.

· Promotion codes cannot be used against the cost of VAT or Delivery unless specified.

· Printed.com reserves the right to decline to accept orders where, in its opinion, an invalid promotion code has been applied to any order.

· Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.

· Only one promotion code can be used per order.

· Promotion codes cannot be used in conjunction with any other promotion.

· In the event of product returns or agreed refunds, any refund due will be for the amount paid after deduction of any relevant discount code.

· In the event of part of an order being returned or refunded, the value of the discount applied on that order will be spread between the goods proportionately. Any refund subsequently paid shall be for the items for which a refund has been agreed only after deduction of the proportionate discount applied.

· “Free Delivery” offers apply to UK standard delivery only- this includes Royal Mail and Courier services, but specifically excludes timed delivery slots, Same Day, Next Day and all Saturday deliveries.

· Where promotions are for a free or half price item and a order contains multiple items, the discount shall apply to the cheapest item include in the relevant order only

· Printed.com reserves the right to withdraw any promotional codes or discount offers without notice at any time.

· Please click here for the full terms and conditions of the printed.com reward programme, by signing up to the printed.com reward programme you agree to be bound by these terms and conditions. The terms of the printed.com rewards scheme is hereby incorporated into these terms and conditions. We may amend and/or withdraw the printed.com reward programme at any time.

Third Party Websites and Services

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. If you decide to click on the link to view their website, or purchase services from a third party through our site, we shall have no liability in respect of those services and these links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

No warranty or representation is given that the information and materials contained in any links to third party sites are complete, applicable, fit for your purpose, or free from errors or inaccuracies.

As we have no control over the contents of those sites or resources, please ensure you check any third-party terms and privacy notices, in order to ensure you understand how they do business, and how they use your personal data.

Warranty

We warrant to you that any product purchased from printed.com will, on delivery, conform (in all material respects) with its description as displayed on printed.com, be of satisfactory quality, and be reasonably fit for the purposes most commonly associated with that product.

Our liability

We will not be liable for any losses you incur whether actual or not that result from our failure to comply with any of the Terms and Conditions contained herein that fall into the following categories (even if such losses result from our deliberate breach):

· a) loss of income or revenue

· b) loss of business

· c) loss of profits

· d) loss of anticipated savings

· e) loss of data

· f) waste of management or office time.

Nothing in these Terns excludes or limits our liability in respect of:

· death or personal injury caused by our negligence

· fraud or fraudulent misrepresentation

· any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982

· defective products under the Consumer Protection Act 1987; or

· any other liability that it would be illegal or unlawful to limit or exclude liability for.

If we fail to comply with these Terms, we shall only be liable to you for the purchase price of the products ordered.

Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Circumstances beyond our control

There may be occasions when we are unable to fulfil an order within your required timescales, or at all, as a result of circumstances or events beyond our reasonable control. Such circumstances and/or events include any acts, events, non-happenings, omissions or accidents beyond our reasonable control including without limitation, strikes, lock-outs or other industrial action, terrorist action or the threat thereof, civil commotion, disruption due to general or local elections, invasion, war, threat or preparation for war, fire, explosion, storm, hurricanes, flood, earthquake or other natural physical disaster, epidemic or pandemic, quarantine and any legislation, official advice or guidance, regulation or ruling (including failure to grant any necessary permissions) or actions of any government, court or other such competent authority. If such circumstances or events arise and they appear likely, in our reasonable opinion, to impact upon the delivery of products and/or the performance of any other obligation by us then we will use reasonable endeavours to inform you that your order has been delayed and we shall have no liability to you for any delay. If the period of delay continues for more than 30 days, then you will be entitled to cancel your order by notifying us by email to theteam@printed.com and you will receive a full refund.

Our right to vary these terms and conditions

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason we deem necessary

You will be subject to the terms and conditions in force at the time that you order products from us, unless any change to those terms and conditions is required to be made by law or governmental authority. In this case any changes made will apply to orders previously placed by you, or if we notify you of the change to those terms and conditions before we send you an order confirmation email. In this case we have the right to assume that you have accepted any changes to these Terms, unless you notify us to the contrary within seven working days of receipt by you of the products.

Entire agreement and third-party rights

These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.

We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms, or any documents referred to in them.

A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Law and Jurisdiction

Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.

Election Print

By proceeding with any order of election materials or election related printing you accept responsibility for ensuring the artwork contains the correct Imprint under The Electoral Commission guidelines. We reserve the right to refuse and orders which do not comply.

At Printed.com, we are committed to protecting and respecting your privacy and data. Throughout this policy, when we write “Printed.com” or “we” or “us,” we’re referring to The Printed Group Ltd of 2 Arcot Court, Nelson Road, Cramlington, Northumberland, NE23 1BB

This Privacy Policy (“Policy”) is incorporated into Printed.com’s Terms and Conditions and License Agreement located at www.printed.com.com/terms-and-conditions (the “Terms and Conditions”) and applies to the information obtained by us through your use of Printed.com’s Site and Services as described in this Policy.

Information we collect and use

Information Printed.com collects about you

When you interact with our Site or Services, we collect Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).

Information you provide when you create an account

When you sign up for or use our Services, you voluntarily give us certain Personal Data, including:

Your name, email address, industry, contact details and any other information given by you during signing up or when completing your account profile.
If you log into Printed.com using social networking services, such as Facebook, Instagram or LinkedIn, we will ask permission to access basic information from that account. You can disable that login from My Account, removing Printed.com’s access to that data and account.
Your payment information, if you are a paying customer. Printed.com does not store this information. This information is required to complete a commercial transaction on the Site. We use this information to enable and fulfil your transaction. By choosing to pay by debit/credit card for your order, you will provide your card number and details directly to the third-party processing company. We are not responsible for the credit card processors (Checkout.com, PayPal and Amazon Payments) activities. The privacy policy of the credit card processor will apply to the information you provide.

Other Information we collect

We collect this information as you use the Site and/or Services this may include personal information about you and about others depending on the content and address information provided by you:

User Content. This consists of all text, documents, or other content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Services.
User Artwork. This applies to all supporting artwork or photography uploaded for the sole purpose of printing your chosen products.
Delivery addresses. This applies to all addresses used to deliver print products to and to provide paper service communications such as Invoices.

Information we collect automatically

Certain data about the devices you use to connect with Printed.com and your use of the Site and/or Services are automatically logged in our systems, including:

Geographical data - This is information (by way of an Internet Protocol [IP] address or similar identifier) collected from your device which identifies the location you are accessing from when interacting with our Site and/or Services.
Log data - As with most websites and technology services delivered over the internet, our servers automatically collect data when you access or use our Site and/or Services and record it in log files. This log data may include the IP address, browser type and settings, the date and time of use, information about browser configuration, language preferences, and cookie data.
Usage information - This is information about the Printed.com Site and/or Services you use and how you use them. We may also obtain data from our third-party partners and service providers to analyse how users use our Site and/or Services. For example, we will know how many users access a specific page on the Site and which links they clicked on. We use this aggregated information to better understand and optimize the Site.
Device information - This is data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices that are using Printed.com Services.
Cookies - Data obtained from cookies are described in our Cookie Policy.

How does Printed.com use my information?

We use, process, and store your information as necessary to perform our contract with you and for our legitimate business interests, including:

To help us administer our Site and/or Services, authenticate users for security purposes, provide personalised user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Site and/or Services.
To make our site content more relevant and personalised to you.
To communicate with you about your use of our Site and/or Services, print product announcements, and updates to our Services, as well as respond to your requests for assistance, including providing account verification support if you’re having difficulty accessing your account.
To send you direct marketing promotions and special offers about Printed.com, from which you can unsubscribe at any time. You can manage all your marketing preferences in your account.
To display User Content and/or User Artwork associated with your account and make sure it is available to you when you use our Services.
Internal training purposes
To calculate aggregate statistics on the number of unique devices using our Site and/or Services, and to detect and prevent fraud and misuse of those.

Online Advertising

To keep you up to date with latest offers and products, we engage in online advertising. Like many businesses, this is possible through digital marketing networks and ad exchanges, using various ad technologies (pixels, ad tags, cookies, web beacons, and mobile identifiers), as well as ad services such as Facebook’s Custom Audience. The ads you will see will be based on information we hold about you, or your previous use of printed.com or engagement with our ads.

Direct Marketing

We may send you marketing communications (via email, SMS or post) if we think that one of our products, services or offers, or those of our partners may interest you. We will use your contact and profile information, as well as the information of your site activity and purchase history and previous responses to marketing to improve the relevancy and timeliness of these communications by identifying customer groups and by personalising the content of the communications . You may opt out of such communications at any time by clicking the “unsubscribe” link found within Printed.com emails or changing your contact preferences in your account.

Other Communications:

Transactional messages: We will send all account holders transactional messages related to our services. Examples of these are order confirmation or password reset emails
Market Research: We may select customers & invite them to be involved in market research & feedback on our products and services. If you accept this invitation we will use the feedback you give us to improve the products and service we offer our customers.
Service communications: As part of your account we may use your information to contact you about changes or issues affecting the services available as part of your account, or to tell you about significant changes to our products, product ranges, terms & conditions, or privacy policy.

Does Printed.com review User Content and/or User Artwork?

There are circumstances where we may be review your User Content and/or User Artwork for operational or other reasons. Printed.com employees may viewed your User Content and/or User Artwork if:

We believe our Terms and Conditions have been violated and confirmation is required.
We need to do so to respond to your requests for user support.
We recognise that there is an issue with your artwork, and/or we need to contact you before it goes to print.
To support the training and knowledge of our staff and improve the service we offer you.
To improve our algorithms in order to deliver you as a customer a better experience.
We otherwise determine that we have an obligation to review it as described in the Terms and Conditions. We may also review artwork to improve the service

In addition, if you request that we review and/or correct any User Artwork supplied, our artwork team may also read or view the User Artwork you submit , as this will be necessary to complete any corrections or amendments to artwork supplied by you in order that we can print and fulfil any orders you have placed relevant to such User Artwork submitted.

Finally, your Information may be viewed where necessary to protect the rights, property, or personal safety of Printed.com and its users, or to comply with our legal obligations, such as responding to warrants, court orders, or other legal processes.

The legal grounds for handling your personal information?

Data protection laws require that, where we're processing your personal data, we must satisfy at least one prescribed condition for processing. These are set out in data protection law and we rely on a number of different conditions for the activities we carry out.

Necessary for performance of a contract

In most cases, the information described above will be provided to us by you because you want to take services from us or engage with us and our use of your information will be governed by contract terms. Giving this information to us is therefore your choice. If you choose not to give all or some of it to us, this may affect our ability to provide the services you want, to you. We may rely on this condition for processing in the following scenarios:

To enable you to access our website and use our services.
Process artwork and personal data to fulfil orders.
Keep you up to date with the status of your orders.
To let you know about significant changes to product, terms or privacy policy.
To process payments and collect arrears.
To provide and improve customer support.
To send you service communications, including details of your rewards point balance.
To resolve complaints and disputes that may arise.
To resolve and customer service queries you have.
To comply with the law.
To provide our Printed Plus account holders with marketing communications as detailed to them when they join this programme. Customers are able to opt out of this programme if they wish.

Consent

We will obtain your consent when we use non-essential cookies, or technology similar to cookies, and/or collect information about the device you use to access our website. Further information about the cookies is included in our Cookie Policy.

We also rely on consent to:

Enable us to make any requested changes to, or respond to questions about specific orders or artwork
Use customer imagery in our marketing, website and other promotional and internal uses other than fulfilling the order
Use survey and customer feedback responses. Responses to customer feedback requests are optional and so is given with your consent.

Necessary in our legitimate interests or those of a third party

In the United Kingdom, we can also use personal information where the benefits of doing it are not outweighed by the interests or fundamental rights or freedoms of individuals. The law calls this the "Legitimate Interests" condition for processing. Where we rely on it, the benefits being pursued by us are:

Marketing - To send you communications (whether by post, email, SMS or in app), for digital advertising with partners such as Google and Facebook, for affiliate marketing, our customer referral scheme and to create marketing content and refine our marketing strategies
Reporting, analytical and tracking purposes - To provide management information and information to continue to provide our services efficiently at scale, to help improve our services and communications, and those of our partners
To personalise your experiences on our website so that we can tailor how we communicate with you
Internal training purposes
Invitations to participate in market research
In order to improve the service we offer to customers, we may ask you to participate in research from time to time. It is entirely up to you whether you choose to do so.
Where there is a legal requirement to do so. Like any other business, we are required to comply with many laws and regulations. Where necessary (i.e. where it is reasonable and proportionate for us to do so), we will use your personal data to the extent required to enable us to comply with these requirements.

Information access and disclosure

Does Printed.com share my Information?

We only disclose Personal Data to third parties when one of the following circumstances apply:

We have your explicit consent to share your Personal Data.
We use service providers who assist us in meeting operational business needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including email communication, managing our customer referral scheme, customer support services, and analytics. These service providers may only access, process, or store Personal Data pursuant to our instructions and to perform their duties to us, and are all working under appropriate written processing agreements with us.
We believe it is necessary to investigate potential violations of the Terms and Conditions, to enforce those Terms and Conditions, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our Site and/or Services.
We determine that the access, preservation, or disclosure of your Personal Data is required by law to protect the rights, property, or personal safety of Printed.com and users of our Site and/or Services, or to respond to lawful requests by public authorities, including but not limited to, law enforcement requests.
We need to do so in connection with a merger, acquisition, bankruptcy, reorganisation, sale of some or all of our assets or shares, public offering of securities, or steps in consideration of such activities (e.g., due diligence). In these cases some or all of your Personal Data may be shared with or transferred to another entity, subject to this Privacy Policy.

Printed.com does not share your Personal Data with third parties for the purpose of enabling them to deliver their advertisements to you. We may disclose Non-Personal Data publicly and to third parties – for example, in public reports about artwork/photography usage, to partners under agreement with us, or as part of progress reports we may provide to users. User Artwork is shared with third party print providers as it is necessary to perform our contract with you in order to provide the Services. Through the use of cookies, we help deliver advertisements for relevant Printed.com products and services to you. For more details on cookies, please see the “Does Printed.com use cookies?” section below.

Does Printed.com use cookies?

Cookies are small text files stored on your device and used by web browsers to deliver personalised content and remember logins and account settings. Printed.com uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytic data that helps us provide our Site and/or Services to you, as well as to help deliver ads for relevant Printed.com products and services to you when you visit certain pages on the Site and/or Services and then visit certain third-party sites. For more information on cookies and how Printed.com uses them, please see our Cookie Policy.

How do third-party apps and plugins work?

Some third parties’ embedded content or plugins on our Site and/or Services, use pixels that may allow their systems to learn that you have visited the Site and/or Services. This Information can be combined with other data they have collected about user visits to other websites or online services.

Data collected by third parties through these apps and plugins is subject to each parties’ own policies. We encourage you to read those policies and understand how other companies use your data.

Data storage, transfer, retention, and deletion

Where is my Information stored?

Information submitted to Printed.com will be transferred to, processed, and stored in the EEA, with the exception of Stationery products (Business Cards, Letterheads, Compliment Slips) which are stored in the United States for which we have a standard contract for transfers out of the EEA. When you use the Services on your computing device, User Content and User Artwork you save will be stored locally on that device and synced with our servers. If you post or transfer any Information to or through our Site and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in those locations.

How secure is my Information?

Printed.com is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, the transmission of information via the Internet is not completely secure. We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.

We will do our best to protect your Personal Data, User Content and User Artwork, however we cannot guarantee the security of your data transmitted to the Site and/or Services; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features in order to reduce the risk of unauthorised access.

If Printed.com learns of a security breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us, via SMS or by posting a notice on the printed.com website.

Your rights

There are specific rights that you have relating to you Personal Data, User Content and User Artwork:

The right to be informed about how your Personal Data is being collected and used
The right to access the Personal Data we hold about you
The right to request the correction of inaccurate Personal Data we hold about you (although you can do most of this through My Account )
The right to request that we delete your Personal Data
The right to stop direct marketing messages, this again can be done through My Account)
The right to complain to your data protection regulator — in the UK via the Data protection complaints website or the Information Commissioner’s Office via their helpline: 0303 123 1113

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

How long is Personal Data retained?

You can remove your Personal Data from Printed.com at any time by deleting your account as mentioned above and in our GDPR FAQs. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations for up to 6 years.

When User Artwork is uploaded to our site it goes through various automated processes before being printed. The original User Artwork is deleted immediately after we create a “print-ready” artwork file, but the “print-ready” artwork file is stored indefinitely for us to provide the service to you, for example to allow you to reorder.

What happens if Printed.com closes my account?

If Printed.com closes your account due to your violation of the Terms and Conditions, then you may contact Printed.com to request deletion of your data. Printed.com will evaluate such requests on a case by case basis, pursuant to our legal obligations.

Will this Privacy Policy ever change?

At Printed.com we are constantly evolving and we may need to update this Policy in the future to keep pace with changes in our Site and Services, our business, and laws applicable to us and you. Effective dates and updates will be posted on this page.

We will always maintain our commitment to respect your privacy and endeavour to notify you of any material changes that impact your rights under this Policy by email (as known to us in your Personal Data). Please note that your continued use of Printed.com after any change means that you agree with, and consent to be bound by, this Privacy Policy as updated from time to time.

Contact us

If you have other questions or do not have a Printed.com account, contact the Printed.com team.

Referral Scheme

By participating in the The Printed.com Referral scheme, you agree to the following terms and conditions:

General Use

The Referral scheme is operated by Printed.com in collaboration with our third-party provider, Buyapowa Ltd. It is designed to reward participants for referring new customers to our services. The scheme is intended for personal and genuine referrals of new customers.

The Offer

1. Any existing Printed.com customer can be a referrer (“Referrer/s”) and will be given a unique web link to share with friends and family who are not already Printed.com customers (“Friends”) and who are happy to receive the link from you.

2. Friends must use the link to register their details and make a Qualifying Purchase.

3. Within 21 days of a Qualifying Purchase, rewards will be issued to the friend and/or referrer. Rewards may be subject to availability and/or reward links may be active only for a limited period.

4. The Offer cannot be used in conjunction with any other offer.

5. Referrers' and Friends' (""Users"") personal data will be collected, stored and processed for the purposes of administering and assessing the Promotion. Printed.com will comply with all requirements of the Data Protection Act 1998.

6. Printed.com reserves the right to suspend, cancel or amend the Promotion and / or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the Promotion subsequent to any revision of these Terms & Conditions, Users shall be deemed to have agreed to any such new or amended terms.

Qualifying Purchases

A “Qualifying Purchase” is the purchase of any product on our website. Orders cancelled, refunded or in any way not completed will not be eligible for reward.

Referral Limit

We operate a fair usage policy on our referral scheme, and reserve the right to cap the volume of referrals a customer can make in a given period.

Fraud Prevention and Abnormal Use

We reserve the right to suspend or permanently revoke your access to the Referral scheme at any point. Specifically, we may take action under the following circumstances:

Fraudulent Referrals: Any referrals that are suspected to involve fictitious identities, self-referrals, or fraudulent creation of accounts will result in the suspension or revocation of access to the scheme.

Affiliate Networks: The use of affiliate networks, bots, or other third-party services to artificially generate referrals is strictly prohibited. If we detect the involvement of such practices, we reserve the right to void any rewards and terminate your participation in the scheme.

Abuse of Referral Privileges: In cases where referrals are made solely to benefit the original referrer (e.g., print jobs placed for the referrer’s own use via a referred business contact or duplicate accounts), we retain the right to take appropriate action, including withholding or reversing any rewards.

Duplicate Accounts: We monitor for duplicate or multiple accounts created with the intent to earn additional rewards for the same person or company. Such activities will result in the forfeiture of any rewards and may lead to permanent disqualification from the scheme.

Our Right to Investigate and Take Action

We reserve the right to investigate any activity that we consider suspicious or abnormal. During the investigation, we may suspend your participation in the scheme and temporarily withhold any pending rewards. If, following the investigation, we determine that a violation has occurred, we may revoke your access to the scheme entirely and reverse any rewards already issued.

Data management

Before creating an account with Printed.com: No personal data is shared with or hosted by Printed.com. All referral related data is managed and processed by our third party partner to allow them to administer the Referral Scheme, track referral activity, and verify reward eligibility.

After creating an account with Printed.com: Once the referred individual or business creates an account with Printed.com, relevant personal data (e.g., name, email, and referral codes) is managed by Printed.com. From then on, the data will be handled in line with the Printed.com Privacy Policy and our standard terms of service.

Right to Amend or Terminate the Scheme

Printed reserves the right to modify, suspend, or terminate the Referral scheme at any time without prior notice. This includes changes to the eligibility criteria, reward structure and amounts, or overall terms and conditions. Any changes will be applied to all participants and referrals that occur at any point after these changes have been made.

Reward Issuance

All rewards are subject to verification and approval by Printed. If any suspicious activity is detected during this process, we reserve the right to withhold or reverse rewards, regardless of whether they have already been issued. Rewards may be adjusted or forfeited based on our final determination.

Services

What are the Printed.com Services?

The Printed.com Services includes Printed.com (the website and mobile app), the Printed.com Blog, The Printed.com API, wrap.me and any other features, apps, technologies, software, or services offered by The Printed Group Limited under our Privacy Policy. The Printed.com Services also include Printed.com Business Tools, which are tools used by website owners and publishers, app developers, business partners (including advertisers) and their customers to support business services and exchange information with Printed.com, such as our SDKs and APIs.

The Printed.com Business Tools

The Printed.com Business Tools are technologies offered by The Printed Group Limited that help website owners and publishers, app developers, and business partners, including advertisers and others, integrate with The Printed Group Ltd, understand and measure their products and services, and better reach and serve people who use or might be interested in their products and services. These Tools include APIs and SDKs, and other Platform integrations, as well as other plugins, code, specifications, documentation, technology and services.

Cookie Policy

Cookie Policy

This Cookie Policy describes how The Printed Group Ltd (“Printed.com”, "we", "our", "us") uses cookies and similar technologies across the Printed.com Site and Services. For more information on our general data privacy practices, please see the full Privacy Policy.

What are cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to our website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

After you register on the Printed.com Site and/or Services, we may connect information we collect from the Cookies set by us and our partners with other information received from you. The provision of your data via Cookies is voluntary except for those Cookies that we place on your device because we need them for the performance of our Platform and our services.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Disabling cookies will usually result in disabling certain functionality and features of our website. We would therefore recommend that you do not disable cookies, that is of course entirely at your discretion.

The Cookies We Set

Purpose	Explanation
Account and authentication	If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences after you log out.
Security	We use cookies to enable and support security features, prevent fraud, and protect your data from unauthorised access. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Orders processing	Our website offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it correctly.
Surveys	From time to time, we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Preferences and features	In order to provide you with a great experience on our websites we provide the functionality to set your preferences for how our sites run when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our site.

Purpose	Explanation
Advertising and affiliates	The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.
Affiliates	Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
Analytics and performance	We use cookies to analyse how our visitors use the Site and/or Products and to monitor performance. These cookies help us to identify and fix errors, understand, and improve services, research and test out different features, and monitor how our visitors reach our sites.
User testing and optimisation	From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
Social logins	We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Amazon, Facebook, Instagram, LinkedIn and Google, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Here are some options for managing the third-party Cookies used by our Ad Partners:

You are able to opt out of third-party advertiser and ad network placement of Cookies or targeted advertising generally by visiting the following links: Network Advertising Initiative; Digital Advertising Alliance; European Interactive Digital Advertising Alliance (for users in the EU); The Digital Advertising Alliance of Canada (for users in Canada).

You can opt out of tracking by Google Analytics and Google Analytics Demographics and Interest Reporting services by visiting Google Ads Settings or by downloading the Google Analytics Opt-Out Browser Add-on.

Please note: If ads or other features on our websites are provided by third parties, those parties set and use their own Cookies that are subject to those third parties' privacy notices and policies. Printed.com does not have access to, or control over, these Cookies. Also, if you respond to ads posted by third parties or submit information to third parties via our websites and/or Services, such third parties receive information about you subject to their individual privacy policies.

Do Not Track Signals

We do not currently respond to 'Do Not Track' signals and similar settings or mechanisms. When you use the website and/or Services, we try to provide a customised experience.

GDPR FAQ

Is Printed.com GDPR compliant?

Yes, in support of upcoming changes to EU data protection law, we’ve made some updates to our Privacy Policy about what data we collect, how we store it and what we do with it.

What data does Printed.com collect about me?

We collect information about you for legitimate business purposes that allows us to manage and run your account with us, that includes information about you as a customer, the products you have bought, the invoices for those goods. For further info. Please refer to our Privacy Policy

Where is my data stored?

All data and artwork related to you and your account is stored in EU on Amazon Web Services (AWS) and data centres located in the UK, with the exception of some print products that you may order (Business Cards, Letterheads and Compliment Slips) which are stored on AWS servers in the US.

What happens to my artwork after I’ve ordered?

When artwork is uploaded to our site it goes through various automated processes before being printed. The original artwork is deleted immediately after we create a “print-ready” artwork file, but the “print-ready” artwork file is stored indefinitely for us to provide the service to you, for example to allow you to reorder.

Does the team at printed.com look at the content of the print files I send?

As a rule, Printed.com employees do not monitor or view your artwork. If your artwork is ready to print and doesn’t require intervention, then we won’t view your artwork until after it’s been printed. We will have to finish and pack your order so our production staff will need to handle any printed products, therefore have sight of your artwork.

Your information may be viewed where necessary to comply with our legal obligations. We also reserve the right to look at artwork supplied should we think it breaches any of our terms and conditions.

Do you send my details to third parties such as couriers?

Yes for couriers we share the delivery address of your order to allow us to deliver to your or your end customers.

Do you send my details to third parties such as printers?

We may disclose Non-Personal Data publicly and to third parties – for example, in public reports about artwork/photography usage, to partners under agreement with us, or as part of progress reports we may provide to users.

Artwork is shared with third party print providers as necessary to perform our contract with you, and based on our legitimate interests in order to provide the service.

We have our own policy and documentation that we would like you to sign as part of our supply chain - who do I speak to, to get this done?

We have our own Privacy Policy which applies to all customers and relates to all orders placed on the printed.com website. We would kindly request that you review that and forward any questions you may have to theteam@printed.com

I don’t want to receive any sort of marketing from Printed.com how do I make sure that happens?

Under GDPR you have to opt in to receiving this kind of material, if you haven’t done so you won’t receive it from us. We don’t want you to miss out on any of our special offers so we will make you aware if you’ve haven’t signed up for our ongoing communication, but the choice is of course yours.

If you not already a customer of Printed.com, when you join and register for an account, make sure that you do not check the “Printed.com will send you exclusive deals, inspiration, promotions and service updates via email. You can opt out of receiving these at any time in your account settings or directly from the marketing notifications.” checkbox, which is our marketing “opt in”.

If you have already opted in, you can either follow the “Unsubscribe” link in any email communication you have received or unsubscribe from the My Account > My Profile > Subscriptions area of the website.

How safe is my data?

Printed.com is committed to protecting the security of your Information and takes reasonable precautions to protect it. We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology. Once we have received your information we will use strict procedures and security features in order to safeguard your data.

I want to see what information you hold about me, how do I do this?

If at any time you want to know what information we hold about you then please contact our customer service team at theteam@printed.com who will respond within 40 days.

I want to request that you to delete all the information you hold on me, how do I make that happen?

If at any time you want data we hold about you deleted then please contact our customer service team at theteam@printed.com. If we do delete all data then that will result in the closure of your account (within 72 hours) as without information about you we won’t be able to accept any orders you might place.

Your data will be deleted from our systems within 30 days.

What happens if I close my account and then at a later date want to re-register?

Once your account is closed, it is permanently closed. If you wished to shop with Printed.com again you would need to re-register via www.printed.com as a new customer.

Do I have to re-register with a different email address?

No, you will be able to re-register with any email address, old or new.

Printed Points

These Rules (including our Privacy Policy) govern the collection and use of Printed Points and set out the terms of the contract between The Printed Group Limited (trading as printed.com) (us, we or our) and each Customer. A Customer can register with the Printed Points collection loyalty rewards scheme (Scheme) and can then earn Printed Points on various purchases made through our website at www.printed.com (Website). Additional terms and conditions may be in place for optional elements of the Scheme or specific sections of the Website. If you apply to register for the Scheme you accept these Rules.

1. The Scheme and Accounts

1.1 We will add to the Customer's account, Printed Points earned or redeemed by each Customer (Account). We reserve the right to refuse, merge or close Accounts at any time.

1.2 Customers must register their details on setting up of their Account and through their Account keep such details up to date. We cannot be held responsible for any loss of Printed Points or Vouchers (as defined below) as a result of out of date or inaccurate details.

1.3 All Customers must have a resident UK address. Changes of address must be notified to us as soon as reasonably possible. Customers must be over 18.

1.4 Account information is also available from us on request. The Customer can access the Printed Points balance in respect of their Account and details of any Printed Points earned or redeemed by him/her. We make no warranty against errors and omissions or the inadequacy or untimely provision of amendments to Account information. Customers must notify us immediately if they believe that their Account information is inaccurate or incorrect. We will correct an Account if it is shown to be wrong (to our reasonable satisfaction) provided that such inaccuracy is notified to us within 3 months of the relevant transaction; but, unless there are clear records showing this, our decision is final.

1.5 We cannot be held responsible for any loss arising from any Customer failing to ensure the safe-keeping of any passwords and other details required to access their Account.

1.6 We may close any Account on which no Printed Points have been earned or redeemed for a continuous period of at least 12 months and any Printed Points or Vouchers forfeited. We may also, on notifying the Customer, immediately suspend or terminate the rights of any Customer and/or close any relevant Account, if:

1.6.1 they breach these Rules;

1.6.2 we reasonably believe that they have dealt with Printed Points in a manner not permitted by these Rules or any other applicable terms and conditions;

1.6.3 there is any theft from or misconduct in connection with us or any Supplier (as defined below);

1.6.4 they supply false or misleading information to us;

1.6.5 they are abusing the Scheme;

1.6.6 they are abusive or offensive to any member of our staff; or

1.6.7 they fail to pay any sums due to us.

1.7 A Customer can close their Account at any time by notifying us.

1.8 If an Account is suspended or closed (for whatever reason) any rights to redeem Printed Points from that Account are suspended or lost, as we may determine.

1.9 We make no promise that the Scheme will meet your requirements or that it will be uninterrupted, timely or error free.

2. Printed Points

2.1 We award Printed Points when the Customer undertakes a relevant transaction through the Website and as detailed in the "Earn points" section.

2.2 We reserve the right to:

2.2.1 change the rate at which each Customer earns Printed Points and/or the list of relevant transactions on which any Customer can earn Printed Points from time to time; and

2.2.2 allocate additional Printed Points, in addition to those generated from Customer orders for products and services, as and when we see fit and there shall be no guarantee that such Printed Points will be awarded and any such award will be solely at our discretion.

2.3 We determine the particular relevant transactions on which Printed Points can be earned and the number of Printed Points to be earned and may detail these on the Website or other communications to the Customer from time to time. The number of Printed Points awarded may change and will vary depending on the number and value of products or services bought by the Customer, the amount spent and when the transaction takes place. Further details are contained at the "Points tiers" section.

2.4 Printed Points will normally be credited to the Customer's Account within 3 days of the relevant transaction being completed and products and services paid for in full by the Customer.

2.5 Printed Points have no cash or monetary value and can at no time be exchanged or redeemed for, or converted to, cash.

2.6 We reserve the right to exclude, at any time, any products or services from the Scheme at our discretion.

2.7 We are entitled to remove from the Customer, Printed Points at any time if products are returned for any reason and a full or partial refund of the purchase price is given.

2.8 The Account, Vouchers and Printed Points, in whatever form, are issued by and remain our (or our Supplier's) sole property. We cannot however be responsible for any unauthorised use of Printed Points or any lost or stolen Vouchers.

2.9 We may exchange points for reward vouchers as part of a marketing campaign without consent of the account holder. The account holder will have a choice to redeem the voucher in question or revert the voucher back to points.

2.10 Printed points will expire and are lost if no orders were placed on the relevant account for 12 subsequent months. Points are also lost if the relevant Account is closed or if the Scheme ends or terminates (for whatever reason).

2.11 Printed Points are personal to an Account and cannot normally be transferred, unless we say otherwise.

3. Redeeming Printed Points for Rewards

3.1 Our suppliers are companies with whom a Customer can redeem Printed Points (Supplier) to obtain pre-determined products and services (Rewards) and Customers can only redeem Printed Points with Suppliers. These participating companies may change and an up to date list of Suppliers is available from us on written request, at any time. All Rewards are subject to availability. We cannot control every specific change in the Suppliers but we will ensure that while the Scheme is in operation a range of products and services are available, and use reasonable endeavors to procure the availability of Rewards. We will not be liable for any loss arising from a failure by a Supplier to provide such Rewards.

3.2 Printed Points can only be redeemed though our Website.

3.3 Transactions on which Printed Points are redeemed are made by the Customer directly with the relevant Supplier and (to the extent permitted by law) we have no responsibility or liability for the delivery, standard, quality or otherwise of any products and services received or supplied or the failure of a Supplier to honour a redemption or make a specific Reward available and any contract in relation to the supply of the Rewards is between the Customer and Supplier; except those Rewards which are transacted directly with us through the Website.

3.4 Transactions and all Rewards are subject to all applicable legal rules and the terms and conditions (including booking requirements, cancellation restrictions, return conditions, warranties and limitations of liability) of the Supplier; further details of which are detailed at the "Shopping" section. When Printed Points are redeemed we may act as intermediary between the relevant Customer and the Supplier and we will do what we reasonably can to ensure such Rewards are supplied by the relevant Supplier. Our terms and conditions will apply to any Rewards redeemed with us.

3.5 To the extent permitted by law, nothing in these Rules will constitute a warranty or representation regarding any Reward.

3.6 Unless we determine otherwise, our refund and return policy does not apply to any Rewards.

3.7 Printed Points cannot be redeemed until credited to an Account and cannot be used in partial payment of a product or services (the Customer will need to save up the full amount necessary to earn its chosen product or services before they can redeem them).

3.8 Printed Points are always redeemed against full price products or services even if they are on special offer and cannot be redeemed if the Customer's Account is suspended (for whatever reason).

3.9 Where Printed Points are redeemed for a voucher or voucher code (Voucher) carrying a specified cash discount or benefit, the Voucher will have an expiry date specified on it and will be subject to any other terms and conditions stated on the Voucher or otherwise publicised. Printed Points have no value until converted into Vouchers by the Customer. Vouchers should be treated like cash (but for the sake of clarity, are not cash). Vouchers that are lost or mislaid may be reissued with the original expiry date, providing they have not previously been redeemed. Customers may be charged a fee for Vouchers which are lost. Additional terms and conditions may be found on the back of the Vouchers.

3.10 Redeemed Printed Points cannot be used again. If a transaction on which Printed Points are issued or redeemed is cancelled, reversed or not completed, or products returned, we will reverse the associated Printed Points movement when instructed by the relevant Supplier. If insufficient Printed Points are available, or we suspect fraud or misconduct, Rewards may be refused or cancelled at our or the Supplier's sole discretion.

3.11 Printed Points from more than one Account cannot be combined to redeem for the same Reward.

3.12 Unless otherwise notified at the time of purchase, Printed Points cannot be earned or redeemed in conjunction with any other discount, offer or promotion.

3.13 Security questions may be asked when a redemption is made or Voucher issued. All Rewards redeemed on an Account which are sent by post will be sent to the latest address we have for the Customer.

3.14 We may discontinue relationships with Suppliers at any time and will give Customers such notice of any discontinuance as is reasonably possible in the circumstances.

3.15 The Customer is solely responsible for any tax liability incurred as a result of the Scheme.

4. General

4.1 Printed Points can only be earned, held, transferred or redeemed as set out in these Rules. Any other use, award, sale, exchange or transfer of Printed Points, or attempt to do so, is a material and serious breach of these Rules. Any Printed Points not earned and held in accordance with these Rules will be invalid and cannot be redeemed for Rewards. Any such Printed Points on an Account will be deducted and, if they are redeemed, we will ask the Supplier to cancel the relevant Rewards and we may take other appropriate action.

4.2 Our Privacy Policy (which is part of these Rules) sets out the information that we will gather on Customers, how this information may be used and who it may be shared with. A copy is available from us on written request. We will comply with our Privacy Policy and every Customer should read it carefully. Please take the time to read our Privacy Policy, as it includes important provisions which apply to each Customer.

4.3 We may, from to time, make changes or amendments to these Rules and will, where appropriate, give the Customer as much notice as we reasonably can. Customers who continue to participate in the Scheme following such any change to these Rules will be considered to have accepted the updated terms and conditions and earning or redeeming Printed Points on an Account will constitute acceptance of the revised Rules.

4.4 We may suspend or terminate the Scheme at any time and for whatever reason and terminate, withdraw or cancel any Printed Points which may have been collected, but will give as much notice as we reasonably can, before we do so. If this happens all Accounts will be suspended or terminated. No compensation or recompense whatsoever will be due to Customers who have unredeemed Printed Points.

4.5 If we sell or transfer the Scheme to another company we may transfer all of our rights and obligations under these Rules without any further consent and, subject to our Privacy Policy, may disclose or transfer all information we hold about Customers to a prospective or actual new owner. Such a disclosure or transfer will not alter the rights of such Customers in respect of the use that can be made of such information by such other company and affect the rights or our obligations under these Rules. We will look to notify the Customer by posting on the Website if this happens.

4.6 These Rules do not affect the Customer's statutory rights. For the avoidance of doubt, the redemption of Printed Points by a Customer does not constitute a transaction of sale as laid down by and governed by the prevailing Distance Selling Regulations.

4.7 We will only be liable to a Customer who suffers loss as a result of our breach of these Rules and, if so, our sole liability will be to credit to the relevant Account any Printed Points which have been wrongly deducted or should have been credited but were not. These Rules do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or any other liability which it would be illegal or unlawful for us to exclude or limit our liability for. These Rules prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

4.8 Each of the paragraphs of these Rules operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

4.9 If we fail to insist that the Customer's perform any of their obligations under these Rules, or if we do not enforce our rights against the Customer, or if we delay in doing so, that will not mean that we have waived our rights against the Customer and will not mean that the Customer does not have to comply with those obligations. If we do waive a default by the Customer, we will only do so in writing, and that will not mean that we will automatically waive any later default by the Customer.

4.10 A person who is not a party to these Rules will have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Rules, but this will not affect any right or remedy of a third party which exists or is available apart from that Act.

4.11 Our only responsibilities with respect to the Scheme are set out in these Rules which are subject to English law and any disputes will be decided only by the English courts.

If you wish to do so, please print and retain a copy of these Rules for your reference.

You can contact us by logging onto our Website or by calling the Customer Helpline on 0800 840 1430 or writing to 2 Arcot Court, Nelson Road, Cramlington, Northumberland, NE23 1BB. We may record calls to check the quality of our services or for training, audit or security purposes.

The promoter of the Scheme is The Printed Group Limited (trading as printed.com), a company registered in England under company number 02356130 whose registered office is at 2 Arcot Court, Nelson Road, Cramlington, Northumberland, NE23 1BB. Our VAT number is 621141690.